Privacy Policy

At Chicken Run, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website chickenruncasino.co.uk, operated by Chicken Run. We take your privacy seriously and comply fully with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant United Kingdom privacy regulations. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Introduction

Chicken Run recognises that privacy is a fundamental right and is dedicated to protecting the personal data of all users who access and engage with chickenruncasino.co.uk. As an online gambling platform, we collect and process certain personal and gaming-related information to provide you with a secure, fair, and enjoyable gaming experience. We are committed to transparency about how your data is used and ensuring that your information is processed lawfully, fairly, and in a manner that respects your rights. This Privacy Policy outlines the types of data we collect, the purposes for which we use it, and your rights regarding your personal information.

Data Controller Information

Chicken Run is the data controller responsible for the processing of your personal data collected through chickenruncasino.co.uk. As the data controller, Chicken Run determines the purposes and means of processing your information and ensures compliance with applicable data protection laws. For any questions, concerns, or requests related to your privacy or this Privacy Policy, you may contact our dedicated Data Protection Officer (DPO) through the contact details provided on our website. We encourage you to reach out if you require assistance with your personal data or wish to exercise any of your data protection rights.

Types of Data We Collect

To provide our services and comply with regulatory requirements, we collect various categories of data, including:

• Personal Data: This includes information you provide when registering an account or interacting with our services, such as your full name, date of birth, email address, telephone number, residential address, and payment details. This data is essential for verifying your identity, processing transactions, and communicating with you.
• Technical Data: We collect technical information automatically when you use our website, including your IP address, browser type and version, device identifiers, operating system, and information about your internet connection. This data helps us optimise your experience and maintain security.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to collect data about your browsing behavior, preferences, and interactions with our site. This includes session cookies, persistent cookies, and third-party cookies used for analytics and marketing purposes.
• Gaming Data: We record detailed information about your gameplay, including games played, bets placed, wins and losses, session duration, and transaction history. This data is critical for ensuring fair play, compliance with gambling regulations, and responsible gaming measures.

How We Collect Data

We collect your data through multiple channels and methods, including:

• Registration and Account Forms: When you sign up for an account or update your profile, you provide personal information directly through our secure online forms.
• Cookies and Tracking Technologies: Our website uses cookies and similar tools to collect data about your device and browsing behavior. This includes first-party cookies set by us and third-party cookies from analytics and advertising partners.
• Gameplay Tracking: We automatically record detailed information about your interactions with our games and services to monitor activity, detect fraud, and comply with regulatory obligations.
• Customer Support Interactions: When you contact our support team via email, chat, or phone, we collect and store the information you provide to assist with your inquiry.
• Third-Party Sources: We may receive information about you from third parties such as payment processors, identity verification services, and regulatory bodies to verify your identity and ensure compliance with anti-money laundering and responsible gambling laws.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, relying on appropriate legal grounds:

• Provision of Services: To create and manage your account, facilitate deposits and withdrawals, provide gaming services, and deliver customer support. The legal basis for this processing is the performance of a contract between you and Chicken Run.
• Compliance with Legal Obligations: To comply with gambling regulations, anti-money laundering laws, tax requirements, and other statutory obligations. This processing is necessary for compliance with a legal obligation.
• Marketing and Communications: With your consent, we may send you promotional offers, newsletters, and updates about our services. Consent is the legal basis here, and you can withdraw it at any time.
• Security and Fraud Prevention: To monitor and prevent fraudulent activities, unauthorised access, and other security threats. This processing is based on our legitimate interests in protecting our platform and users.
• Improvement of Services: To analyse usage patterns, improve our website and games, and develop new features. This is also based on our legitimate interests.

How We Use Your Data

Your personal data is used in the following ways:

• Account Management: To verify your identity, manage your account settings, process deposits and withdrawals, and ensure compliance with age and identity verification requirements.
• Game Provision: To enable you to participate in online gambling activities, record your gameplay history, calculate winnings, and maintain fair play standards.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to your account or gameplay.
• Marketing Communications: To send you tailored offers, promotions, and information about our services, subject to your consent and preferences.
• Regulatory Compliance: To fulfill our obligations under gambling laws, including monitoring for problem gambling behavior, reporting suspicious activity, and cooperating with regulatory authorities.
• Security Measures: To detect and prevent fraud, unauthorised access, and other malicious activities that could compromise your account or our platform.

Data Sharing and Third Parties

We may share your personal data with the following categories of third parties under strict confidentiality and data protection agreements:

• Payment Processors: To facilitate secure processing of deposits, withdrawals, and other financial transactions.
• Regulatory Authorities: To comply with legal reporting requirements, audits, and investigations related to gambling regulations and anti-money laundering laws.
• Marketing Partners: With your consent, to deliver targeted advertising and promotional campaigns.
• Service Providers: Including IT service providers, data analytics companies, identity verification services, and customer support platforms that assist us in operating our website and services.
• Affiliates and Business Partners: In the event of a merger, acquisition, or corporate restructuring, your data may be transferred as part of the business assets.

We ensure that all third parties adhere to strict data protection standards and use your data only for the purposes we have authorised.

International Data Transfers

Your data may be transferred and processed outside the United Kingdom and the European Economic Area (EEA), including countries that may not have equivalent data protection laws. When such transfers occur, we implement appropriate safeguards to protect your data, such as:

• Utilising standard contractual clauses approved by the European Commission.
• Ensuring that recipients are certified under recognised data protection frameworks.
• Applying additional security measures to maintain confidentiality and integrity.

We are committed to maintaining the security of your personal data regardless of where it is processed.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Account and Transaction Data: Retained for the duration of your account activity and for a minimum period required by law or regulatory authorities, typically up to seven years, to comply with anti-money laundering and tax obligations.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
• Support and Communication Records: Retained for a reasonable period to resolve disputes or inquiries.
• Inactive Accounts: Accounts inactive for a prolonged period may be closed, and associated data securely deleted unless retention is required by law.

After the retention period expires, your data is securely deleted or anonymised to prevent identification.

Your Rights Under GDPR

If you are located in the European Union or the United Kingdom, you have the following rights regarding your personal data under the GDPR:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format and transmit it to another controller.
• Right to Restrict Processing: You may request that we limit the processing of your data under specific circumstances.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided on our website. We will respond to your request in accordance with applicable laws and within the required timeframes.

Cookies and Tracking

Chicken Run uses cookies and similar tracking technologies to enhance your experience and analyse website usage. Cookies are small text files stored on your device that help us recognise you and remember your preferences. – Types of Cookies Used: – Essential Cookies: Necessary for the operation of our website and services, such as session management and security. – Performance Cookies: Collect anonymous data on how visitors use our site to improve functionality. – Functionality Cookies: Remember your preferences and settings. – Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website. We provide a cookie consent banner on your first visit to chickenruncasino.co.uk, allowing you to customise your preferences.

Data Security Measures

We implement robust technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: Use of SSL/TLS encryption to protect data transmitted between your device and our servers.
• Access Controls: Strict access policies limiting data access to authorised personnel only.
• Regular Security Audits: Continuous monitoring and testing of our systems to identify and address vulnerabilities.
• Data Minimisation: Collecting only the data necessary for specified purposes.
• Employee Training: Ensuring all staff are trained in data protection principles and confidentiality.
• Incident Response: Procedures in place to detect, report, and manage data breaches promptly.

Our commitment to data security is ongoing, and we continuously update our practices to address emerging threats.

Policy Updates

Chicken Run may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer using the contact information provided on chickenruncasino.co.uk. We are committed to addressing your inquiries promptly and transparently.

Should you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we can attempt to resolve your concerns directly. Your privacy and trust are of paramount importance to us.

Contact Information

Company: Chicken Run
Website: chickenruncasino.co.uk
Email: [email protected]